For ages 21+ only

f899 Responsible Gaming —
Your protection is our promise

f899 believes that gaming is for enjoyment — not for stress. Through our safety tools and support team, you can always play in a safe and controlled way.

What is Responsible Gaming and why does it matter?

Online gaming is a form of entertainment. But when it becomes a habit and starts to have a negative impact on your personal, family or financial life, it is time to take care. f899 always places the mental and financial wellbeing of its users first.

Responsible gaming means knowing your limits, setting a budget and keeping your playing time in check. The f899 platform has several safety tools that help you stay aware and in control at all times.

Remember — winning is not guaranteed. Gaming should always be seen as entertainment, not as a way to recover losses. If at any point you feel that gaming is causing problems in your life, contact our support team right away.

21+ Only

You must be at least 21 years old to open an account and play at f899. Keeping minors away from gaming is our ethical and legal responsibility.

Use our Safety Tools

f899 provides several effective tools to help you keep your gaming under control.

Set Deposit Limits

Set a maximum deposit amount per day, week or month. Once a limit is set, changing it will take at least 24 hours — this slows down impulsive decisions.

Time-Out Feature

Take a temporary break from 24 hours up to 90 days. During a time-out you will not be able to log in to your account.

Self-Exclusion

If you are experiencing long-term problems, choose self-exclusion. This closes your account permanently or for a set period of time.

Session Reminders

Set up alert messages at set intervals while playing continuously, so you stay aware of how long you have been playing.

Gaming History Review

View your complete gaming activity history — you will find a full breakdown of how much you have deposited, how much you have withdrawn, and the total time spent.

24/7 Support

Our Bengali-language live chat support team is available around the clock for any issue. Feel free to reach out with any question related to responsible gaming.

Recognise the Signs of Problem Gaming

If any of the following signs appear in you, seek help right away:

  • You are spending more money than your budget and feeling regret afterwards
  • You find yourself placing larger bets to try to recover losses
  • You are hiding your gaming from family or friends
  • You feel uncomfortable or anxious when you are not gaming
  • You are spending time gaming while neglecting work, family or social responsibilities
  • You are continuing to game by borrowing money or using your savings
  • You have tried to stop gaming but keep failing

The Golden Rules of Safe Gaming

Set a budget

Create a separate budget for gaming and never go beyond that limit. Never play with money meant for bills or food.

Respect your time limit

Decide in advance how long you will play each day. Log out when the time is up — even if you are winning.

See it as entertainment

Do not think of gaming as a source of income. Accept what you lose as the cost of entertainment.

Do not play under stress

Avoid gaming when you are angry, sad or under mental stress. Your ability to make decisions is reduced in this state.

Protection of Minors

f899 strictly prohibits anyone under 21 from using the platform. Age is verified at registration and additional identity documents may be requested in suspicious cases.

If you have children or teenagers at home, install parental control software on your device and keep your account password private. If you have any concern about a minor, notify our support team immediately.

Take the following steps for family safety:

  • Use a PIN or password lock on your device
  • Enable parental controls in your browser
  • Log out after your session ends following login
  • Do not save payment details — enter them fresh each time

Support and Contact

If you feel gaming is becoming a problem, contact us through any of the following:

24/7 Live Chat — get instant support in Bengali
[email protected] — send us the details by email
Responsible Gaming Team — expert advice and self-exclusion support
Request a time-out or account closure at any time

Financial Protection and Limits

The minimum deposit at f899 is ৳500 and the minimum withdrawal is ৳1,000. These limits help users maintain financial control.

৳500

Minimum Deposit

Applicable to all payment methods — bKash, Nagad, Rocket and bank transfer.

৳1,000

Minimum Withdrawal

Withdrawals are generally completed within 10 to 45 minutes.

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SSL Encryption

All transactions are processed securely through encrypted channels.

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Fair Play Guaranteed

All games are operated in a fair and transparent manner — no manipulation.

Common Questions about Responsible Gaming

Here you will find answers to questions you may have about responsible gaming.

After logging in to your f899 account, go to your profile settings and set a deposit limit in the "Responsible Gaming" section. You can set daily, weekly or monthly limits. Reducing a limit takes effect immediately, but a request to increase a limit takes effect after 24 hours.

A time-out is a temporary break — from 24 hours up to 90 days. After this period you can automatically use your account again. Self-exclusion is a long-term or permanent solution — you can close your account yourself for a specific period or permanently. During self-exclusion, no promotional emails or bonus offers will be sent either.

Change your password immediately and contact the f899 support team via live chat or email. If a minor has been using your account, we will review the situation and take the necessary steps.

Your account balance will be kept safe during self-exclusion. After the exclusion period ends, or upon request, we will help process your withdrawal. For more details, contact [email protected].

Gaming addiction is a mental health condition that has professional treatment. For mental health support in Bangladesh, contact the nearest government or private mental health centre. The f899 support team is also always ready to point you in the right direction.

Yes. f899 verifies age at registration and may request a national identity card or other identity document when needed. If a user is identified as a minor, the account is closed immediately.

Play safely, enjoy yourself

Start today using the responsible gaming tools at f899. Enjoy entertainment in a controlled way across our slots, cricket betting and live casino sections.

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