f899 Terms and Conditions

General Rules

The following general rules are mandatory for all members when using f899 services. These rules have been established to ensure the smooth operation of the f899 platform, the safety of all members, and a fair gaming environment.

1.1 Eligibility Criteria

• You must be at least 21 years old to use the f899 platform (for ages 21+).
• You must be a resident of Bangladesh and have the legal right to use the platform.
• Using the platform from countries or regions where online gaming is prohibited is not allowed.
• Each individual may operate only one account.

1.2 Scope of Services

f899 provides various online gaming services including slot games, live casino, fishing games, and cricket betting. The platform may be temporarily unavailable due to technical maintenance or other reasons — f899 will notify users in advance.

1.3 Prohibited Use

• Any form of fraud, hacking, or deceptive activity is strictly prohibited.
• Unauthorized use or copying of the platform's software or data is not permitted.
• Harassing or engaging in offensive behavior toward other members is prohibited.
• Using the f899 platform for money laundering or any other illegal purpose is strictly prohibited.

Account Registration

Joining f899 as a member is a simple and secure process. You must provide accurate and complete information during registration. Providing false information may result in permanent account closure and forfeiture of deposited funds.

2.1 Registration Terms

• The name, mobile number, and other information provided during registration must be completely accurate and up to date.
• Each mobile number and email address may only be used for one account.
• An individual may never open more than one account; if multiple accounts are detected, all accounts will be closed.

2.2 Identity Verification (KYC)

f899 reserves the right to verify a user's identity. Particularly for large withdrawals or when suspicious activity is detected, f899 may request the following documents:

• A copy of National ID (NID) or passport.
• Proof of ownership of the payment method used.
• Proof of address (utility bill, bank statement, etc.).

Withdrawals may be temporarily suspended if the KYC process is not completed. f899 stores all submitted documents in strict confidence and does not share them with third parties.

2.3 Account Security

Keep your account password and login details completely confidential. Report any unauthorized access to your account or suspicious activity to our support team immediately. Sharing account details with any third party is strictly prohibited.

Deposits and Withdrawals

f899 supports popular payment methods in Bangladesh and processes transactions in the fastest possible time. All financial transactions are secured with SSL encryption.

3.1 Deposit Rules

• The minimum deposit amount is ৳500 for each payment method.
• Deposits must only be made from your own account; using a third party's account is prohibited.
• Play may begin only after a deposit has been successfully confirmed.
• When depositing via bKash, Nagad, or Rocket, please include the correct reference number.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals may only be made to the same payment method used for the deposit.
• Withdrawal requests are generally completed within 10 to 45 minutes; however, KYC verification or other reviews may take additional time.
• f899 reserves the right to temporarily suspend or cancel withdrawals if suspicious activity is detected or bonus conditions have not been met.

3.3 Transaction Liability

f899 will not be responsible for failed transactions resulting from incorrect information provided by the user. For any financial transaction issues, please contact our 24/7 live chat support immediately.

Bonuses and Promotional Offers

f899 provides attractive bonuses and promotional offers for its members. These offers make the gaming experience more enjoyable for members. However, each bonus has specific terms and conditions that must be followed.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to ৳5,000. This means depositing ৳2,500 will give a total playing balance of ৳7,500.

• To withdraw the welcome bonus, the bonus amount must be wagered 15 times (15x wagering requirement).
• The welcome bonus applies only once and each account may receive only one welcome bonus.
• If the wagering requirement is not met within 30 days of claiming the bonus, the bonus will be cancelled.
• There may be a maximum bet limit when betting with a bonus — details are provided on the bonus page.

4.2 Regular Promotional Offers

f899 periodically provides various promotional offers, cashback, free spins, and tournament prizes. Each offer has its own terms and conditions, which are detailed on the offer page.

4.3 Bonus Abuse

f899 reserves the right to detect bonus abuse or fraudulent betting patterns. The following activities will be considered bonus abuse:

• Claiming bonus benefits using multiple accounts.
• Placing opposing bets with the intent of avoiding bonus conditions.
• Claiming bonuses by providing false information.

If bonus abuse is proven, the bonus will be cancelled and the account may be permanently closed.

Gaming Rules

All games on f899 are conducted fairly and transparently. The outcome of each game is determined by a certified Random Number Generator (RNG), which ensures that no player or operator can influence the result.

5.1 Betting Rules

• Once a game has started, the bet amount cannot be changed.
• If a game is interrupted due to a technical issue, f899 reserves the right to restart that round or refund the bet amount.
• For sports betting, results will be based on the official scores of the relevant league.
• If incorrect odds are displayed, f899 reserves the right to void that bet.

5.2 Game Provider Rules

f899 offers games from various international game providers including PG Soft, Pragmatic Play, JILI, and Spribe. Each game provider has its own rules, which are detailed within the game.

5.3 Technical Errors

f899 will not be liable for any loss caused by software or network errors. However, if any bet remains incomplete due to a technical error, the bet amount will be returned to the member's account.

Responsible Gaming

f899 believes that gaming is a form of entertainment and should never be a cause of financial difficulty. We encourage our members to game responsibly.

• Only bet an amount you can afford to lose.
• Do not play while emotional or under the influence of alcohol.
• Avoid placing larger bets to try to recover money you have lost.
• Do not treat gaming as a source of income.
• Contact us if needed — we can help set limits on your account or temporarily suspend it.

To learn more about responsible gaming, visit our Responsible Gaming page. This page is for users aged 21 and above (21+) only.

Privacy and Security

f899 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology, which keeps all your personal and financial information secure.

7.1 Data Collection and Use

f899 collects only the information necessary to provide and improve its services. We do not share your personal information with third parties, except where required by legal obligation.

7.2 Cookies Policy

f899 uses cookies to improve your browsing experience. By using the platform, you consent to the use of cookies. For more details, please read our Privacy Policy.

7.3 Data Protection

We use industry-standard security technology to protect your data. For any security-related concerns, contact us at [email protected].

Account Suspension and Closure

f899 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances.

8.1 Reasons for Account Suspension

• Violation of any provision of these terms and conditions.
• Detection of fraudulent or suspicious activity.
• Operating multiple accounts.
• Suspicion of money laundering or illegal activity.
• Failure to cooperate with the KYC verification process.

8.2 Voluntary Account Closure

You may request to close your account at any time. In this case, please withdraw any eligible balance from the account and inform our support team.

Limitation of Liability

To the maximum extent permitted by applicable law, f899 will not be held liable for the following:

• Interruptions to the gaming experience caused by internet disconnection or device issues.
• Any errors or issues in third-party game software.
• Service disruption due to force majeure circumstances (natural disasters, war, government orders, etc.).
• Any loss caused by a member's own negligence or provision of incorrect information.

In no event shall f899's total liability exceed the amount of the transaction in question.

Changes to Terms & Contact

f899 reserves the right to partially or fully modify these terms and conditions at any time. We will publish a notice on the platform before the changes take effect. Continued use of the platform after the updated terms are published will be considered your acceptance of the new terms.

If you have any questions or complaints regarding these terms, please contact our support team. We are committed to resolving any of your concerns promptly.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.